Wrekin Water Softeners Ltd. Terms & Conditions
 
Terms and Conditions

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE USING THIS SITE

Pricing
1. Prices are valid at the time of placing the order, but are subject to change without notice. Although we make every effort to ensure advertised prices are correct, there may be occasions where an incorrect price is advertised. Under these circumstances we are not obliged to supply goods at the advertised price where there is an error in any said price.

Delivery
2. Delivery of goods that are in stock will usually be despatched the next working day. UK mainland deliveries are typically 3 working days, other destinations will vary. Items out of stock will be placed on back order and supplied when available unless otherwise stated when placing an order. Customers will be advised of any delay that may affect their order. Any item on back order, can be cancelled at any time, with the exception of items that have been specially ordered or built which can not be cancelled without our prior agreement.

3. All UK Postcode orders (Excluding Highlands) are sent carriage free, other destinations will incur a carriage charge which will be calculated on checkout.

Payment
4. Full payment is taken at the time of order. Some debit cards may not be useable for mail order transactions. We do not accept American Express, Diners Club or JCB cards.  If you prefer to pay with cheque or cash please contact us to place an order by phone within business hours.

5. For security reasons, when placing an order, you must give your full name, address postcode and country, which must be the same as that held by the payment card company and complete all card data fields. Failure to do so will delay dispatch of your goods. All goods remain the property of Wrekin Water Softeners Ltd. until full payment is made.

Order cancelation and returns
6. Apart from special orders and machine service parts, goods purchased from us maybe returned within 7 days of receipt for a full refund including any postage costs which you may have incurred in returning the good to us. We must receive notification of your intention to return the goods in writing by post or email. We will confirm acceptance and method of return.  The goods must be returned unused and with any hygiene wrapping unopened. A full refund will be made within 28 days of cancellation.  Any fees will be made clear at the time of authorising such returns on our part. This condition does not affect your statutory rights on the return of faulty goods. The return address of any goods will be the address shown on the delivery note unless we have agreed alternative arrangements.

Wrekin Water Softeners and its subsidiaries are governed by the 'Distance Selling Regulations'.

Order processing
7. Orders placed on the website are processed with as little delay as reasonably possible. For this reason, we cannot guarantee that further instructions from customers will be acted upon. We advise any customer who is unsure of the product(s) they intend ordering to contact us prior to placing an order so a member of our sales team may assist.

Privacy
8. Any details held will be used only by Wrekin Water Softeners Ltd. and will not be passed on to any other parties. Occasionally we may send you details of special offers, promotions or new price lists. If you would rather not be part of any of these direct mailings, please state this when ordering.
 
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